SA
On today's show we have a man who has preempted a town's fire department
and is attempting to conduct a profitable business.
Here's the news story we saw:
BOBOLINK, OR - The current recession has spawned numerous entrepreneurial
start-ups but none has been of the magnitude, at least locally, of the one
begun last week by Simon Rucker. Mr. Rucker, with a little help from his
friends, opened his own fire department: Rucker's Fire Department.
The town's existing volunteer fire
department was none too pleased when it lost a handful of its most
experienced members to Rucker's new organization. "Chumps fight fires
for nothing. We're charging to fight fires. The more that's paid, the
harder we fight," said Mr. Rucker. The concept stands the traditional
notion of a community-based service on its ear and it remains to be seen
to what degree the locals will buy into it, literally.
Please welcome Mr. Simon Rucker.
RUCKER
Thank you. Nice to be here.
By the way, I just opened a donut shop, a police department and a fire department.
SA
A police department, too?! How can you do that?
RUCKER
What do you mean? I rented a building, bought some used uniforms and offered to pay the
former town cops more than they were getting. Voila! A police department!
SA
But it seems, as it does with your fire department, that that type
of function is usually handled by a city or county or other municipality.
What's going on there in Bobolink to have allowed this?
RUCKER
I'll tell you what is going on. A big fat recession. Don't tell me you
didn't know that!
SA
But how did that translate to you into a mandate to switch over to
privately owned police and fire departments?
RUCKER
Look, the citizens were fed up paying taxes to support police and fire
protection when most of them never needed it. I could sense
the wind shift and smell the sweet opportunity!
Now, payments are only made for actual services rendered. The more that
is paid, the more services are rendered, of course. Simple.
SA
But, does that mean that, for example, if I am being burglarized and I
call your police department, you negotiate price before some comes out
to my house?
RUCKER
Well, not exactly. In your example, if you called and said someone was
breaking in to your house, we'd tell you the normal charge for a normal
response-time unit to come over. If you agreed to pay we'd get your
card number then send someone over. As we always will offer an
expedited service also, for an increase in cost, of course, you
may want to know more about what that covers. If so, we explain and -
SA
While the burglary is ongoing?
RUCKER
If you'll let me finish please? If you want to know more about what the higher
fee might bring to the service we provide, we explain that. But, all of
that could have been determined ahead of time when we send out our
"pre-need" survey.
SA
RUCKER
Yeah. Here's the way it works. We mail out a survey asking questions about
your family, house, stuff like that. We also present a list of hypothetical
situations and ask what type service you'd like in each case. For example,
we'd lay out a whole set of, sticking with our example, burglary situations.
We'd give you the chance there to indicate that if the burglary is between
the hours of 6PM and midnight, we should come with two men and a dog, or
one man and two dogs, etc, etc. You get the idea?
SA
So, when a real burglary occurs and someone calls, all you really have to
do is say to come.
RUCKER
SA
So, can I get some samples of what this type of protection might cost?
RUCKER
Sure. You present the scenario and I will tell you what the options are.
SA
Ok. Suppose some part of my house is on fire. Also, suppose it's
7:30 in the morning. What are the options and what do they cost?
RUCKER
Ok, we could respond with one guy, a 10-gallon can of water, driving
his own car obeying all of the traffic signals.
That's $50. Same thing, but with the driver going through red lights and
with you assuming the cost of any traffic citations that he may
get. $75. Same
as the last plan with a 20-gallon can of water, $90. The next level of
service starts the basic coverage of the last level but with two guys
responding in a company pickup with a dalmatian,
a 50-gallon tank of water and a hand pump. $200. Same as the previous
degree of service but with a faster truck and a spayed dalmatian, $250.
It just goes on and on from there until you get to the highest level.
SA
And what does that provide?
RUCKER
At the highest level we bring our newest 1-ton duelly pulling a water tank
trailer - 500 gallons - and an electric pump and then, after 10 minutes,
we call the real fire department. $1000. Not many folks buy this level
of protection. And, by the way, you're only allowed 2 fires per year
with this level of coverage.
SA
I can see why! Why wouldn't I call the real fire department in the
first place, then?
RUCKER
Most likely because we would have already hired all their guys and
they'd have nobody left to respond with. How about that business
plan?!
SA
Oh. Right. But it sounds to me like you are ill-equipped to handle a real
large fire. Where are the hook and ladders? Don't you need them
for some fires?
RUCKER
Well, we haven't yet. We don't deal with real large fires anyway.
SA
RUCKER
SA
This whole thing sounds a lot like a not-so-veiled form of extortion to me.
RUCKER
Well, that's your opinion.
SA
How many people have signed up for this service?
RUCKER
SA
RUCKER
SA
I'd check that fact a second time. Can't be.
RUCKER
Is! You've got to remember. My cops can issue summonses to those not
"cooperating". And it would be a shame to have to have the full weight of
that mean old completely legitimate judge Rucker come down on you, now
wouldn't it?
SA
Well, looks like you've got this town in your hip pocket.
RUCKER
And the irony is, I'm wearing my brand new Armani District Court
Judge robe; I don't even have any hip pockets!
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